I've had a few problems this week with the modem suddenly going to sleep and there has also been a buzzing type of noise on our landline for several weeks. We know that noises on telephones can interfere with the internet connection so I telephoned Telstra (spoke to someone in some other country of course) mid-week and put in a complaint about the noise on the landline.
I spent about 20 minutes with a lady that I had difficulty understanding who really was of little help but she did say she would register my complaint. She also had me unplugging the telephones etc etc etc none of which made a blind bit of difference. After all this I felt I was perhaps on the verge of a nervous breakdown but I recovered after a while and was back to normal (whatever normal is for me).
When I rang Telstra again today I was told they had a note of my recent complaint and it was being attended to. Oh yes, of course I believed that, not.
When the modem died completely today and my son-in-law (gee, he is a fantastic bloke) brought another modem and tried it of course it also didn't work and he also could hear the interference on the landline.
We gave up after an hour of 'mucking about with the silly thing' and I rang Telstra again. This time I spoke to a young gentleman in another country who was more helpful and told me it was probably the fault of in ISP which I knew it wasn't. I was told that something should be done before 5pm on 10 April and we would hear from Telstra if the fault had been rectified. They call that service? Years ago if I rang Telstra with a line fault a fellow would perhaps arrive that afternoon or at least the next day. Why do away with so many employees if they are so bogged down with a backlog of work beats me.
I then decided I would telephone my ISP and ask if they could help me in any way. To my utter surprise there was a recorded message saying they were experiencing problems at the Hilton exchange. Oh my, then it wasn't Telstra's fault as far as my modem was concerned and I am now back on line. Whooopeee!!!
However, there is still a noise on our landline which in future could still cause interference with my computer so I will keep on about that problem and hope they will be able to clear it for us.
Now I feel better 'cos I've had my little grumble about out telephone provider and I also left a not very complimentary message on the little survey when I had finished reporting my complaint. It just annoys me when a firm has a monopoly which often results in customers of other firms being put on a wait list.
